Before purchasing tickets, carefully review the event and seat selection details. Hervey Bay RSL does not issue an exchange or refund for a lost, stolen, damaged or destroyed ticket unless (a) Hervey bay RSL can identify at the Venue the actual seat corresponding to the ticket for that event (b) you give Hervey Bay RSL a reasonable amount of notice ahead of the event that the ticket has been lost, stolen, damaged or destroyed, in which case HBRSL will issue a replacement ticket to you. A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket. Subject to any statutory rights of refund (including, without limitation, the provisions of the Australian Consumer Law), if an event takes place then generally there is no right to a refund or exchange, including where a ticket holder cannot attend because of adverse weather conditions. Tickets are non refundable.
Occasionally, events are cancelled or postponed by the Event Partner due to situations which may affect the performers, staff or audience. If an event is cancelled, please contact the Hervey Bay RSL for information on receiving a refund. Unless indicated otherwise in relation to a particular event, if an event is cancelled or rescheduled, ticket purchasers will be offered seats at any rescheduled event up to the face value of the original tickets or, if the ticket purchaser is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to the amount paid for the tickets. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rescheduled event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket purchasers of the cancellation once we have received the relevant authorisation from the Event Partner.
Your tickets will be delivered by email automatically to the email addressed used at the point of checkout. The Tickets will be attached to the email as a PDF. You can either print these tickets and show at entry or present a digital copy of the tickets on your phone for verification.